A CLEAR LINE BACK TO CAMP

Last updated: September 11, 2026

MONOLOGUE LLC operates the Naas Carley storefront. This policy explains how personal information moves through our store when a customer browses outdoor products, places an order, requests support, or completes a return.

INFORMATION CONNECTED TO A PURCHASE

We may collect:

• Customer name
• Billing and delivery addresses
• Email address and telephone number
• Products viewed or ordered
• Selected variants and quantities
• Order, shipping, return, and refund records
• Customer-support communications
• Fraud-prevention and transaction information

Payment providers process complete payment credentials. We generally receive payment confirmation and limited transaction details rather than complete card information.

INFORMATION CONNECTED TO A STORE VISIT

Our Shopify storefront and its service providers may collect:

• IP address
• Browser and device information
• Cookie or device identifiers
• Approximate location
• Pages and products viewed
• Referral source
• Cart and checkout interactions
• Store performance and error information

WHY WE USE INFORMATION

We use information to operate a real retail transaction, including:

• Confirming and fulfilling orders
• Selecting fulfillment and delivery services
• Sending shipping and delay notices
• Handling returns and refunds
• Answering product questions
• Investigating damaged or missing packages
• Preventing fraud and abuse
• Maintaining storefront security
• Measuring and improving store performance
• Meeting accounting, tax, recall, sanctions, and legal obligations
• Sending marketing where legally permitted

WHO MAY RECEIVE INFORMATION

We disclose only the information reasonably required by providers supporting the transaction, which may include:

• Shopify
• Payment processors
• Fraud-prevention services
• Fulfillment locations
• Shipping carriers
• Customer-support systems
• Analytics and advertising providers
• Technology and security providers
• Accountants, legal advisers, and insurers
• Government authorities when legally required

Information may also transfer during a merger, financing, acquisition, or sale of the business, subject to appropriate protections.

MARKETING CHOICES

Where consent is required, we send marketing only after receiving legally valid permission.

Customers may unsubscribe from promotional messages at any time. Unsubscribing does not stop essential order, delivery, refund, safety, or security messages.

COOKIES

Our use of cookies and similar technologies is described in the Cookie Policy.

Customers may use available cookie controls, browser settings, or privacy preference tools. Disabling necessary cookies may prevent account, cart, security, or checkout functions from working.

RETENTION

We keep information only as long as reasonably necessary for the purpose for which it was collected and for legitimate tax, accounting, fraud, safety, warranty, recall, and dispute records.

When retention is no longer reasonably necessary, we may delete or de-identify the information where feasible.

SECURITY

We use reasonable administrative, technical, and physical safeguards. However, no online transmission or storage system can be guaranteed completely secure.

PRIVACY RIGHTS

Depending on the customer’s location, available rights may include access, correction, deletion, portability, restriction, objection, withdrawal of consent, or opting out of certain targeted advertising or data sharing.

Requests may be sent to support@monologueee.com. We may verify identity before acting on a request and may retain information where the law permits or requires it.

CHILDREN

Naas Carley is not directed to children under 13, and MONOLOGUE LLC does not knowingly collect their personal information.

INTERNATIONAL PROCESSING

Information may be processed in the United States or other countries where Shopify and our providers operate, using applicable safeguards where required.

TIME STANDARD

Privacy response periods and business days follow Eastern Time (“ET”), including EST or EDT according to the season.

CONTACT

MONOLOGUE LLC
551 State St
Radcliff, KY 40160
United States

support@monologueee.com

Last updated: September 11, 2026

Naas Carley outdoor products are selected for practical use, but we understand that an unused item may not suit every trip, space, or setup. This policy explains when a return is available and how refunds are handled.

RETURN REQUEST PERIOD

An eligible return must be requested within 30 calendar days after the carrier records delivery.

All business-day calculations follow Eastern Time (“ET”), including EST or EDT according to the season.

STARTING A RETURN

Before mailing a product, contact support@monologueee.com with:

• The order number
• The product name
• The reason for the return
• Photographs when damage, defects, missing parts, or an incorrect item are involved

We will review the request and provide the appropriate return destination. Do not automatically return products to our Kentucky business address.

CONDITION FOR CHANGE-OF-MIND RETURNS

The product must remain unused, clean, complete, and suitable for resale.

It must include its original components, manuals, labels, accessories, and protective packaging.

Reasonable indoor inspection is permitted. The following conditions may make an outdoor product ineligible for a change-of-mind return:

• Soil, sand, grass, or mud
• Rain or water exposure
• Smoke, flame, or heat exposure
• Fuel, chemical, or food residue
• Stains or strong odors
• Pet damage
• Torn packaging caused by unnecessary handling
• Missing stakes, poles, cords, fasteners, covers, or other components
• Assembly damage, modification, or unauthorized repair
• Wear resulting from a campsite, trail, vehicle, or outdoor trip

PRODUCTS WE CANNOT ACCEPT AS CHANGE-OF-MIND RETURNS

The following products are normally excluded:

• Opened or used fuel products
• Fuel canisters and fire starters
• Chemical treatments
• Used batteries or restricted transport materials
• Food, drinks, and perishables
• Opened hygiene products
• Used sleep liners
• Used mouth-contact hydration parts
• Personalized products
• Gift cards
• Products clearly marked final sale before purchase

These exclusions do not eliminate legal remedies for goods that arrive defective, damaged, incorrect, or materially misdescribed.

RETURN SHIPPING

For an approved change-of-mind return, the customer pays return shipping and the original shipping charge is normally nonrefundable.

For a verified defect, shipping damage, or fulfillment error, we will provide a prepaid method or reimburse reasonable authorized return shipping.

We do not charge a general restocking fee.

INSPECTION AND REFUND

After the authorized return arrives, we inspect its condition, components, and packaging.

We will notify the customer whether the refund is approved or whether more information is required.

Approved refunds are returned to the original payment method, normally within five business days after inspection. The bank or payment provider may require additional posting time.

DEDUCTIONS

Where legally permitted, a change-of-mind refund may be reduced to reflect a documented loss in value caused by missing components, contamination, customer damage, modification, or handling beyond reasonable inspection.

We do not make such deductions for a verified defect or our fulfillment error.

EXCHANGES

Exchanges depend on availability. When the requested replacement is unavailable, we may issue a refund instead.

CANCELED AND UNAVAILABLE PRODUCTS

If we cancel an unshipped product because it cannot be fulfilled, we will refund the amount paid for that product and related charges as required by law.

CONTACT

MONOLOGUE LLC
Naas Carley
support@monologueee.com
551 State St, Radcliff, KY 40160, United States

Last updated: September 11, 2026

Naas Carley is operated by MONOLOGUE LLC. This policy explains how we prepare and deliver outdoor and camping products.

OUR FULFILLMENT WINDOW

After payment is authorized and we receive all information required to complete the order, in-stock products are normally dispatched within 4–8 business days.

A business day is Monday through Friday, excluding United States federal holidays. All fulfillment calculations follow Eastern Time (“ET”), including EST or EDT according to the season.

The 4–8 business-day period is a dispatch estimate. It is separate from the carrier’s transit time.

WHY OUTDOOR ORDERS MAY REQUIRE ADDITIONAL PREPARATION

Outdoor products can differ significantly in size, materials, packaging, battery content, and transport requirements. Before dispatch, an order may require inventory verification, component checking, protective packaging, or carrier routing.

Holiday demand, extreme weather, wildfire restrictions, carrier limitations, or incomplete customer information may also affect preparation.

TRACKING THE ORDER

When tracking is available, we send it to the checkout email address after dispatch.

A tracking number may take up to 72 hours to display movement. The absence of an immediate scan does not necessarily mean that the package has not entered the carrier’s network.

MULTIPLE-PACKAGE ORDERS

Products in one order may be dispatched separately when they have different packaging, storage, or carrier requirements.

A split shipment does not create an additional charge unless that charge was clearly disclosed and accepted before purchase.

DELIVERY ESTIMATES

Any delivery date displayed at checkout or in an order message is an estimate rather than a guaranteed arrival date.

Transit may be affected by:

• Severe weather or natural disasters
• Wildfires and road closures
• Remote delivery locations
• Carrier network interruptions
• Oversized packages
• Address corrections
• Transportation restrictions
• Customs inspections

We will assist with reasonable carrier inquiries, but we cannot control events occurring within an independent carrier’s network.

DELAYS BEFORE DISPATCH

If we cannot dispatch an order within the promised period, we will contact the customer and provide a revised date when reasonably available.

The customer may accept the revised date or cancel the affected unshipped item for a full refund.

We will not solve an inventory shortage by sending a materially different product, specification, color, size, or intended use without permission.

DELIVERY ADDRESS

Customers must provide an accurate, complete, and deliverable address.

Address-change requests should be submitted immediately. Changes are not guaranteed after fulfillment begins.

When a package is returned because of customer-provided address errors, the customer may be responsible for the carrier’s return charge and a new delivery charge where permitted by law.

LOST OR UNDELIVERED PACKAGES

If a package stops moving or does not arrive within a reasonable period, contact us. We will review the tracking record and, where appropriate, open a carrier investigation.

If tracking shows delivery, customers should first check household members, nearby safe locations, neighbors, building staff, and the carrier.

We may request reasonable documentation for high-value or repeated missing-package claims.

INTERNATIONAL ORDERS

Available destinations are shown at checkout.

The customer is responsible for ensuring that a product may lawfully enter the destination country and for paying customs duties, import taxes, brokerage charges, and destination fees unless checkout states otherwise.

CONTACT

MONOLOGUE LLC
Naas Carley
support@monologueee.com
551 State St, Radcliff, KY 40160, United States

Storefront: Naas Carley

Legal Operator: MONOLOGUE LLC

Business Address:
551 State St
Radcliff, KY 40160
United States

Customer Support:
support@monologueee.com

OUR COMMUNICATION STANDARD

We use the email address associated with an order to send order confirmations, fulfillment updates, delay notices, shipping information, return instructions, and refund confirmations.

Customers are responsible for providing an accurate email address and checking filtered, junk, or spam folders for order-related communications.

BUSINESS DAYS AND TIME ZONE

Our operating time zone is Eastern Time (“ET”).

Eastern Time means Eastern Standard Time (“EST”) during the standard-time period and Eastern Daylight Time (“EDT”) during the daylight-saving period.

Unless a page expressly states otherwise, a business day means Monday through Friday, excluding United States federal holidays.

CUSTOMER SERVICE RESPONSE

We aim to acknowledge customer emails within two business days. Carrier investigations, payment reviews, privacy requests, and product-condition assessments may require additional time.

RETURN ROUTING

MONOLOGUE LLC’s business address is provided for company identification and business correspondence. It is not automatically the return warehouse.

Products must not be sent to this address unless our support team has provided written authorization. Unauthorized returns may be refused, delayed, or returned to the sender.

SECURE COMMUNICATION

Never email us a complete payment-card number, password, or unnecessary government identification document. When verification is required, we will request only the information reasonably needed to review the matter.

Last updated: September 11, 2026

Naas Carley is a Shopify storefront operated by MONOLOGUE LLC. These Terms govern storefront access and purchases.

USING THE STOREFRONT

By browsing, creating an account, or submitting an order, the user agrees to these Terms and the policies referenced on the storefront.

Users must be legally capable of entering a binding agreement and must provide accurate information.

HOW AN ORDER BECOMES A SALE

Submitting an order is an offer to purchase.

An automated confirmation means that we received the request; it does not necessarily mean that we accepted it.

We accept an order when we issue a shipping confirmation or otherwise expressly confirm acceptance.

PRODUCT INFORMATION

We design product pages to explain the practical role of each outdoor item, including relevant dimensions, materials, capacity, compatibility, intended use, and care information.

Screens, lighting, manufacturing tolerances, and natural material variation can produce minor differences.

We will not substitute a materially different product merely because the ordered item is unavailable.

PRICING AND INVENTORY ERRORS

Prices and availability may change before acceptance.

If a price is clearly wrong because of a publishing or system error, we may cancel the affected item and refund any amount collected. We will not charge a corrected price without consent.

Inventory may change because of demand, product inspection, damage, or delayed system updates.

RESPONSIBLE OUTDOOR USE

Customers must read all supplied instructions and warnings, inspect equipment before every use, and stay within stated capacity and operating limits.

Outdoor equipment does not replace preparation, experience, weather awareness, emergency planning, or compliance with fire and land-use rules.

Unless expressly certified for such use, ordinary Naas Carley products must not be relied upon as climbing protection, fall arrest, professional rescue equipment, medical equipment, or life-support equipment.

ACCOUNT AND PAYMENT SECURITY

Users are responsible for protecting account credentials.

We may hold or cancel an order when payment cannot be verified or when activity reasonably appears unauthorized, fraudulent, abusive, or legally restricted.

PROHIBITED CONDUCT

Users may not:

• Commit fraud or impersonate another person
• Introduce harmful code
• Interfere with storefront operation
• Collect other users’ data without authorization
• Circumvent purchase or security limits
• Infringe intellectual-property rights
• Use the storefront for an unlawful purpose

INTELLECTUAL PROPERTY

The Naas Carley storefront’s original layout, written content, graphics, product presentation, and other creative materials are owned by or licensed to MONOLOGUE LLC.

They may not be commercially copied or redistributed without authorization.

SERVICE AVAILABILITY

The storefront may occasionally be unavailable for maintenance, provider interruptions, security work, or circumstances beyond our control.

We do not promise uninterrupted or error-free access.

LIABILITY

To the extent permitted by law, MONOLOGUE LLC is not liable for indirect, incidental, punitive, special, or consequential losses arising from storefront or product use.

Where legally permitted, aggregate contractual liability will not exceed the amount paid for the product giving rise to the claim.

Nothing here limits liability for fraud, willful misconduct, personal injury caused by negligence, or any matter that law does not allow us to limit.

GOVERNING LAW

These Terms are governed by Kentucky law and applicable United States federal law, without regard to conflict-of-law principles.

Courts with lawful jurisdiction in or serving Hardin County, Kentucky may hear disputes unless applicable consumer law provides another forum.

TIME STANDARD

All business days, deadlines, and notices use Eastern Time (“ET”), including EST or EDT according to the season.

CONTACT

MONOLOGUE LLC
Naas Carley
support@monologueee.com
551 State St, Radcliff, KY 40160, United States

Last updated: September 11, 2026

SITE OWNER AND OPERATOR

The Naas Carley storefront is owned and operated by:

MONOLOGUE LLC
551 State St
Radcliff, KY 40160
United States

Email: support@monologueee.com

PURPOSE OF THE STOREFRONT

Naas Carley provides information and online purchasing access for outdoor and camping products.

Storefront content is intended to explain product features and commercial terms. It is not a replacement for professional survival, rescue, climbing, fire-safety, weather, medical, or emergency advice.

ACCURACY OF OUTDOOR PRODUCT INFORMATION

We make reasonable efforts to describe product materials, dimensions, compatibility, capacity, intended use, and care requirements accurately.

Because products are viewed through different screens and used in different environments, actual color, appearance, and performance may be affected by lighting, weather, temperature, terrain, assembly, maintenance, and user behavior.

Customers must rely on the instructions and warnings supplied with the product where they are more specific than general storefront information.

SAFETY LIMITS

Unless a product page expressly states a recognized certification and intended application, products must not be assumed suitable for professional rescue, climbing protection, fall arrest, medical treatment, occupational safety, or life-support use.

Users must stop using equipment that becomes cracked, unstable, overheated, swollen, leaking, structurally damaged, or unable to perform its intended function.

INTELLECTUAL PROPERTY

Original Naas Carley text, visual presentation, graphics, photographs, product arrangement, and site design are owned by or licensed to MONOLOGUE LLC.

No material may be copied, republished, modified, sold, or commercially exploited without written authorization.

Third-party marks remain the property of their respective owners.

EXTERNAL SERVICES

The storefront may use or link to Shopify, payment providers, carriers, social platforms, mapping services, or other independent providers.

We do not control their availability, security practices, content, or separate contractual terms.

POLICY RELATIONSHIP

The policies published on Naas Carley should be read together.

If a product page contains a more specific safety warning, return restriction, shipping limitation, or manufacturer warranty, that specific disclosure controls for that product unless applicable law requires otherwise.

LEGAL RIGHTS

Nothing in this notice excludes a consumer right or liability that cannot lawfully be excluded.

TIME STANDARD

All policy deadlines and business-day references follow Eastern Time (“ET”), including EST or EDT according to the season.

CONTACT

Questions about this notice may be sent to support@monologueee.com.