Contact information

Storefront: Naas Carley

Legal Operator: MONOLOGUE LLC

Business Address:
551 State St
Radcliff, KY 40160
United States

Customer Support:
support@monologueee.com

OUR COMMUNICATION STANDARD

We use the email address associated with an order to send order confirmations, fulfillment updates, delay notices, shipping information, return instructions, and refund confirmations.

Customers are responsible for providing an accurate email address and checking filtered, junk, or spam folders for order-related communications.

BUSINESS DAYS AND TIME ZONE

Our operating time zone is Eastern Time (“ET”).

Eastern Time means Eastern Standard Time (“EST”) during the standard-time period and Eastern Daylight Time (“EDT”) during the daylight-saving period.

Unless a page expressly states otherwise, a business day means Monday through Friday, excluding United States federal holidays.

CUSTOMER SERVICE RESPONSE

We aim to acknowledge customer emails within two business days. Carrier investigations, payment reviews, privacy requests, and product-condition assessments may require additional time.

RETURN ROUTING

MONOLOGUE LLC’s business address is provided for company identification and business correspondence. It is not automatically the return warehouse.

Products must not be sent to this address unless our support team has provided written authorization. Unauthorized returns may be refused, delayed, or returned to the sender.

SECURE COMMUNICATION

Never email us a complete payment-card number, password, or unnecessary government identification document. When verification is required, we will request only the information reasonably needed to review the matter.