FAQ

FREQUENTLY ASKED QUESTIONS

WHO IS NAAS CARLEY?

Naas Carley is an outdoor and camping goods storefront operated by MONOLOGUE LLC.

Our assortment is centered on practical products for campsite organization, portable comfort, lighting, storage, outdoor preparation, and travel.

HOW LONG DOES IT TAKE TO SHIP AN ORDER?

After payment is authorized and all necessary order information is received, an in-stock order is normally prepared and dispatched within 4–8 business days.

This is the time required to prepare and dispatch the order. Carrier transit time begins after dispatch and is additional.

WHAT TIME ZONE DO YOU USE?

All business days, response periods, and policy deadlines are measured according to Eastern Time (“ET”), including EST or EDT according to the season.

WILL I RECEIVE TRACKING?

When tracking is available, we send it to the email address used at checkout. Tracking may require up to 72 hours after dispatch to begin showing movement.

WHY DID MY ORDER ARRIVE IN MORE THAN ONE PACKAGE?

Some outdoor products have different storage, packaging, carrier, or fulfillment requirements. Items from the same order may therefore arrive separately.

We do not add an undisclosed shipping charge simply because an order is divided into multiple packages.

CAN I CHANGE MY DELIVERY ADDRESS?

Email support@monologueee.com immediately.

We will try to help before fulfillment begins, but we cannot guarantee an address change after an order enters processing or has been dispatched.

CAN I CANCEL AN ORDER?

A cancellation may be possible before dispatch. Sending a request does not itself cancel an order; cancellation is complete only after we confirm it in writing.

After dispatch, the customer must wait for delivery and follow the Return & Refund Policy.

WHAT IF MY PRODUCT ARRIVES DAMAGED?

Contact us promptly and provide photographs of the product, outer package, internal packaging, shipping label, and damaged area.

Keep the packaging until we complete our initial review. We may provide a replacement, missing component, repair option, prepaid return method, or refund, depending on the circumstances.

CAN I RETURN A PRODUCT AFTER USING IT ON A TRIP?

A change-of-mind return must remain unused and suitable for resale.

Exposure to mud, water, smoke, fire, fuel, food, strong odors, pet damage, or ordinary campsite wear may make a product ineligible for a change-of-mind return.

This does not remove remedies for a verified manufacturing defect.

HOW LONG IS THE RETURN PERIOD?

Eligible return requests must be submitted within 30 calendar days after the carrier records delivery.

WHO PAYS FOR RETURN SHIPPING?

The customer normally pays return shipping for a change-of-mind return.

MONOLOGUE LLC pays reasonable return shipping when the return results from a verified defect, shipping damage, or our fulfillment error.

CAN I SEND MY RETURN TO THE COMPANY ADDRESS?

Not unless we authorize it in writing.

The correct return location may depend on the product, package size, restricted materials, and original fulfillment location. Contact us before mailing anything.

DO OUTDOOR PRODUCTS REQUIRE INSPECTION BEFORE USE?

Yes. Customers should read the instructions, confirm that every component is present, inspect load-bearing and moving parts, and test essential equipment in a controlled environment before traveling.

HOW DO I CONTACT YOU?

MONOLOGUE LLC
Naas Carley
support@monologueee.com
551 State St, Radcliff, KY 40160, United States