Refund policy

Last updated: September 11, 2026

Naas Carley outdoor products are selected for practical use, but we understand that an unused item may not suit every trip, space, or setup. This policy explains when a return is available and how refunds are handled.

RETURN REQUEST PERIOD

An eligible return must be requested within 30 calendar days after the carrier records delivery.

All business-day calculations follow Eastern Time (“ET”), including EST or EDT according to the season.

STARTING A RETURN

Before mailing a product, contact support@monologueee.com with:

• The order number
• The product name
• The reason for the return
• Photographs when damage, defects, missing parts, or an incorrect item are involved

We will review the request and provide the appropriate return destination. Do not automatically return products to our Kentucky business address.

CONDITION FOR CHANGE-OF-MIND RETURNS

The product must remain unused, clean, complete, and suitable for resale.

It must include its original components, manuals, labels, accessories, and protective packaging.

Reasonable indoor inspection is permitted. The following conditions may make an outdoor product ineligible for a change-of-mind return:

• Soil, sand, grass, or mud
• Rain or water exposure
• Smoke, flame, or heat exposure
• Fuel, chemical, or food residue
• Stains or strong odors
• Pet damage
• Torn packaging caused by unnecessary handling
• Missing stakes, poles, cords, fasteners, covers, or other components
• Assembly damage, modification, or unauthorized repair
• Wear resulting from a campsite, trail, vehicle, or outdoor trip

PRODUCTS WE CANNOT ACCEPT AS CHANGE-OF-MIND RETURNS

The following products are normally excluded:

• Opened or used fuel products
• Fuel canisters and fire starters
• Chemical treatments
• Used batteries or restricted transport materials
• Food, drinks, and perishables
• Opened hygiene products
• Used sleep liners
• Used mouth-contact hydration parts
• Personalized products
• Gift cards
• Products clearly marked final sale before purchase

These exclusions do not eliminate legal remedies for goods that arrive defective, damaged, incorrect, or materially misdescribed.

RETURN SHIPPING

For an approved change-of-mind return, the customer pays return shipping and the original shipping charge is normally nonrefundable.

For a verified defect, shipping damage, or fulfillment error, we will provide a prepaid method or reimburse reasonable authorized return shipping.

We do not charge a general restocking fee.

INSPECTION AND REFUND

After the authorized return arrives, we inspect its condition, components, and packaging.

We will notify the customer whether the refund is approved or whether more information is required.

Approved refunds are returned to the original payment method, normally within five business days after inspection. The bank or payment provider may require additional posting time.

DEDUCTIONS

Where legally permitted, a change-of-mind refund may be reduced to reflect a documented loss in value caused by missing components, contamination, customer damage, modification, or handling beyond reasonable inspection.

We do not make such deductions for a verified defect or our fulfillment error.

EXCHANGES

Exchanges depend on availability. When the requested replacement is unavailable, we may issue a refund instead.

CANCELED AND UNAVAILABLE PRODUCTS

If we cancel an unshipped product because it cannot be fulfilled, we will refund the amount paid for that product and related charges as required by law.

CONTACT

MONOLOGUE LLC
Naas Carley
support@monologueee.com
551 State St, Radcliff, KY 40160, United States