Shipping policy

Last updated: September 11, 2026

Naas Carley is operated by MONOLOGUE LLC. This policy explains how we prepare and deliver outdoor and camping products.

OUR FULFILLMENT WINDOW

After payment is authorized and we receive all information required to complete the order, in-stock products are normally dispatched within 4–8 business days.

A business day is Monday through Friday, excluding United States federal holidays. All fulfillment calculations follow Eastern Time (“ET”), including EST or EDT according to the season.

The 4–8 business-day period is a dispatch estimate. It is separate from the carrier’s transit time.

WHY OUTDOOR ORDERS MAY REQUIRE ADDITIONAL PREPARATION

Outdoor products can differ significantly in size, materials, packaging, battery content, and transport requirements. Before dispatch, an order may require inventory verification, component checking, protective packaging, or carrier routing.

Holiday demand, extreme weather, wildfire restrictions, carrier limitations, or incomplete customer information may also affect preparation.

TRACKING THE ORDER

When tracking is available, we send it to the checkout email address after dispatch.

A tracking number may take up to 72 hours to display movement. The absence of an immediate scan does not necessarily mean that the package has not entered the carrier’s network.

MULTIPLE-PACKAGE ORDERS

Products in one order may be dispatched separately when they have different packaging, storage, or carrier requirements.

A split shipment does not create an additional charge unless that charge was clearly disclosed and accepted before purchase.

DELIVERY ESTIMATES

Any delivery date displayed at checkout or in an order message is an estimate rather than a guaranteed arrival date.

Transit may be affected by:

• Severe weather or natural disasters
• Wildfires and road closures
• Remote delivery locations
• Carrier network interruptions
• Oversized packages
• Address corrections
• Transportation restrictions
• Customs inspections

We will assist with reasonable carrier inquiries, but we cannot control events occurring within an independent carrier’s network.

DELAYS BEFORE DISPATCH

If we cannot dispatch an order within the promised period, we will contact the customer and provide a revised date when reasonably available.

The customer may accept the revised date or cancel the affected unshipped item for a full refund.

We will not solve an inventory shortage by sending a materially different product, specification, color, size, or intended use without permission.

DELIVERY ADDRESS

Customers must provide an accurate, complete, and deliverable address.

Address-change requests should be submitted immediately. Changes are not guaranteed after fulfillment begins.

When a package is returned because of customer-provided address errors, the customer may be responsible for the carrier’s return charge and a new delivery charge where permitted by law.

LOST OR UNDELIVERED PACKAGES

If a package stops moving or does not arrive within a reasonable period, contact us. We will review the tracking record and, where appropriate, open a carrier investigation.

If tracking shows delivery, customers should first check household members, nearby safe locations, neighbors, building staff, and the carrier.

We may request reasonable documentation for high-value or repeated missing-package claims.

INTERNATIONAL ORDERS

Available destinations are shown at checkout.

The customer is responsible for ensuring that a product may lawfully enter the destination country and for paying customs duties, import taxes, brokerage charges, and destination fees unless checkout states otherwise.

CONTACT

MONOLOGUE LLC
Naas Carley
support@monologueee.com
551 State St, Radcliff, KY 40160, United States